We want you to feel confident shopping with VitaMels. If something isn’t right with your order, we’re here to help.
Returns
We offer a 14-day return policy, meaning you have 14 days from the date you receive your order to request a return.
To be eligible for a return:
- Your item must be in the same condition that you received it
- Unused and unopened
- In its original packaging with any included materials
- You must provide proof of purchase, such as your order confirmation or receipt
To start a return, please use the Contact option on our website and include your order number along with details about the item you wish to return.
If your return is accepted, we will provide instructions for sending your item back and, where applicable, details regarding return shipping.
Items returned without first requesting and receiving return approval may not be accepted.
If you have any questions about a return, please contact us through the Contact option available on the VitaMels website.
Damages and Issues
Please inspect your order when it arrives. If your item is damaged, defective, incorrect, or there is another issue with your order, contact us as soon as possible through the Contact option so we can review the situation and work toward an appropriate resolution.
Exceptions / Non-Returnable Items
Certain items may not be eligible for return, including but not limited to:
- Opened or used supplements and consumable products
- Products with broken or removed safety seals
- Custom or personalized items
- Digital products or downloadable content
- Items marked as final sale
- Gift cards
For health, hygiene, and safety reasons, 1000mg Magnesium Complex Capsules and other consumable products cannot generally be returned once opened, used, or unsealed unless they are faulty, damaged, or otherwise covered by applicable consumer protection laws.
If you are unsure whether your item qualifies for a return, please contact us before sending anything back.
Final-sale items and gift cards are generally non-refundable, except where required by applicable law.
Exchanges
The simplest way to receive a different or replacement item is to:
- Request a return for the original item through the Contact option
- Wait for your return request to be reviewed and approved
- Once approved, place a new order for the item you would like instead
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union and applicable law provides you with a cooling-off right, you may have the right to cancel or return your order within 14 days without providing a reason.
Products must generally be returned in the same condition received, unused and unopened, in their original packaging, and accompanied by proof of purchase. Certain sealed goods may be excluded from this right once opened for health or hygiene reasons where permitted by law.
Refunds
Once we receive and inspect your approved return, we will notify you whether your refund has been approved or declined.
If approved, the refund will be issued to your original payment method within 10 business days.
Please note that your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us through the Contact option on the VitaMels website.
Your Consumer Rights
Nothing in this Refund Policy is intended to exclude, restrict, or limit any rights or remedies you may have under applicable consumer protection laws.